FAQs

Question : What kinds of payments should be applied?
Answer : We recommend you to make the credit card online payment which is the most secured, convenient and traceable.

Question : Could I make an urgent reservation?
Answer : Yes, you could do it, but we reserve our rights to verify whether there are any available limousines or not, we will inform you immediately if there are.

Question : What should I do in the case of the limousine accidents or broken down?
Answer : If the limousine gets into an accident, is broken down, or there is an act of God which is unpredictable or uncontrollable, we will provide you the same/ the most similar type of vehicle to continue the travel without extra costs. However, if the customer does not satisfy the representative vehicle, we are pleased to pay the customer back in full amount of paid money. For the customer who chooses travel insurance, the insurance company will be responsible for the missed flight.

Question : Could I modify some details after making the reservation?
Answer : Yes, you could modify the details of travel date, and the meeting point. Nonetheless, it is to be aware of whether the limousine is available to serve you or not; in addition, you should be concerned about the cancellation issue if you expect to cancel the service.

Question : Could I call to make a reservation of the limousine service?
Answer : Yes, you can call our customer service to make a reservation which must be proceeded in advance for at least 3 business days.

Question : What kinds of credit cards can I use for booking limousine service?
Answer : We merely accept the payment from Visa cards registered with the Verified by Visa (VbV) and Master cards registered with MasterCard SecureCode (MSC).