Terms and conditions of limousine services

Reservation and confirmation

In an emergency case, you can call our customer service to make a reservation which must be proceeded in advance at least 3 business days. Nevertheless, the reservation confirmation is based on number of available limousines; additionally, the payment must be made in full price, by which the process must be completed before the travel date or the date specified. If the deposit is not made, it possibly causes cancellation.

Luggages size

Big luggages = 28″ x 20″ x 12″ (including the wheels and the handles)

Hand Luggages = 22″ x 14″ x 9″ (including the wheels and the handles)

Modification

You may modify the details of travel date, and the meeting point. Nonetheless, it is to be aware of whether the limousine is available to serve you or not; in addition, you should concern the cancellation topic if you expect to cancel the service.

Cancellations

The reservation cancellation, after the confirmation and the payment are completed, we shall calculate no fees for the cancellation informed in advance, prior 7 travel days. Nonetheless, for the late notification, there will be 10% deduction fee from the total; the deduction of 50% will be calculated if

Peak season The cancellation is informed less than 72 hours prior the travel.
High season The cancellation is informed less than 48 hours prior the travel.
Low season The cancellation is informed less than 24 hours prior the travel.

Traveling Seasons

Peak season is between December 20th and January 5th and holidays/ celebration days of all year long.
High season should be as follow: between 1st November to 19th December and 6th January to April 30th.
Low season should be from 1st May to 31 October.

Urgent reservation condition (3 days or less, prior reservation)

In case of urgent reservation (less than 3 days), we reserve our rights to fine you in full amount of money if there are any changes in any important details or in case of reservation cancellation.
The payment via credit cards is to be charged 5% extra from the total.
If the passengers do not appear or late show up more than 2 hours from the appointed time, we do not reimburse you for the reservation money.

Accident or Force Majeure

In case of accidents, broken down limousines, or any force majeure, which are not predictable or controllable, we will provide you the same/ closet type of vehicle to continue the travel without extra costs. If the customer does not satisfy the representative vehicle, we are please to pay the customer back in full amount of money. For the customer who chooses travel insurance, the insurance company will be responsible for the missed flight.

Additional time and Extra distance

Our company will not calculate for the waiting time in any places other than the airport, which is not over 15 minutes. If the waiting period exceeds 15 minutes from the appointed time, the customer will be charged in hourly.

Over time/ kilometer charged rate	Mercedes Benz
	S class		E class
	Low	High	Low	High
1 hours/ 25 kilometers	1,700 Baht.	1,850 Baht.	1,050 Baht.	1,200 Baht.

Over time/ kilometer charged rate	Toyota
	Camry		Alphard		Commuter D4D
	Low	High	Low	High	Low	High
1 hours/ 25 kilometers	700 Baht.	750 Baht.	1,400 Baht.	1,550 Baht.	750 Baht.	800 Baht.

Payment method

For your convenience, there are 3 methods to make your payment. After the full payment is rendered, it is to be considered as the reservation conformation is complete. Then, we will issue you the evidence of booking confirmation together with details of the chauffeur.

1. Pay by cash

We merely accept cash in Thai Baht directly when the payment is made in our office.

2. Bank Transfer & Deposit Payment

we accept the payment with the transference method; please call our agent at +662-308-8383 to be informed about the account number. within 24 hours, our staff will contact you to inform your completeness of the payment. Please make the payment as it is specified concerning the purchase order, mail order, or confirm with a staff of our customer service.
All bank surcharges and fees relating to such payment are in your own responsibility, no deduction form the total payment.
After the payment is completed, it is essential to affirm us as soon as possible by :
- Scanning and mailing
- Faxing : +662-308-8355 to 56
- Calling our agent : +662-308-8383 (please note the agent name)
- Informing us the transference via the contact form, on our website. The information must be accurate and elucidated by clarifying the total of transferred money, time of transference, your name, contact number, and other useful information.

3. Credit Card Payments on Internet

3.1 Credit Card Utilized to Make Payments on Internet

We, Thaitravel Center, accept payments on internet or online payments with VISA card or MasterCard only.

3.2 Payments with the VISA card

VISA card issued in Thailand

we accept the payments from the card of yours which is activated and passed the security system for the online utilization, which is so called Verified by VISA (VbV)only. Presently, there are Thai leading financial institutions or banks supporting such service:

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VISA cards issued outside of Thailand

If your card is issued by any non Thai financial institutions, we accept the payments from the card of yours which is activated and passed the security system for the online utilization, which is so called Verified by VISA (VbV) only. Hence, please contact your card issuer directly to acknowledge more details.

3.3 Payments with the MasterCard

MasterCard issued in Thailand

We accept the payments from the card of yours which is activated and passed the security system for the online utilization, which is so called MasterCard SercureCode (MCSC) only. Presently, there are Thai leading financial institutions or banks supporting such service:

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VISA cards issued outside of Thailand

If your card is issued by any non Thai financial institutions, we accept the payments from the card of yours which is activated and passed the security system for the online utilization, which is so called MasterCard SercureCode (MCSC) only. Hence, please contact your card issuer directly to acknowledge more details.

3.4 Payment Cancellation

Eventhough your payment is operated, concerning the inaccurate payment under 3.2 and 3.3, we reserve our rights to deny and cancel such payment. Regarding the cancellation, we will inform you via your e-mail address or any contacts you specified. Such cancellation may cause your order(s) of the products and/or services to be incomplete.

3.5 Return Payment

Due to the cancellation under 3.4, the full amount of money you paid will be return to your card within 5-20 business days (based on the policies of your card issuer). Please, note that such cancellation will be rendered without the fee deduction. If you expects us to supply your needs concerning the order(s) of products and/or services, we suggest you to contact our sales agents as soon as possible to assist you.

3.6 Enforcement, Modification, and Requirement

It is to be understood that the online payment terms and conditions are applied to all products and services which their payments are made with the credit card; furthermore, it is to be considered that the customer or service utilizer, who pays with such method, agrees to all terms and conditions. Moreover, the customer waives to file a complaint or charge us for any compensation, which might happen based on the possibility of cancellation on the order(s) of products and/or services, when the payment is made inaccurately and/or not following the payment terms and conditions as clarified.

If you have any inquiries regarding the credit online payment terms and conditions, please contact +662-308-8399 or email [email protected]

We reserve our rights to modify, amend, or cancel the credit card online payment terms and conditions without prior notice.

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